We at CFCC have long resisted adding any late cancellation fee. We want to reward you when you can come in with a good workout, not punish you for not making it in. With that said, with the limited class sizes, having the available slots in class get used is important. The waitlist system has been working very well, but we still have been having some people take up spots and then cancel right before class, not leaving enough time for someone off the waitlist to get notification that they are in class. This results in one of our spots in a reduced class size going unused. As such, we will be implementing a “late cancel/no show” fee of $10 for anyone who cancels less than six hours before class.
We will begin implementation of this policy at the start of next week. For the rest of this week, if you late-cancel or no-show, I will send an email letting you know that this would be an instance where a fee would apply.
Thank you for your continued cooperation. If you have any questions, please email firstname.lastname@example.org.